Community guidelines
How we keep this place useful and kind.
A short set of rules that every member agrees to when they sign up. Read them in five minutes, refer back any time.
Be kind
Talk to your neighbours the way you would over a back fence. Friendly, patient, generous with the benefit of the doubt.
Accurate quantities
If you've listed two dozen eggs, bring two dozen eggs. If half the punnet went mouldy overnight, update the listing or message the other person before pickup.
Photograph honestly
Use a real photo of the actual goods. No stock images, no shots from years ago. Bright sunlight is your friend.
Communicate about pickup
Reply to swap proposals within a few days. If plans change, say so. If you can no longer make a pickup, give the other person enough notice to find another swap.
Do not gift expired goods
Anything past its best, looking suspect, or stored in a way you wouldn't feed your own family stays out of the swap pile. When in doubt, compost it.
Mind food safety
Label allergens. Preserves should be sealed properly. Raw milk and uncooked meats aren't suitable for swaps. If you're unsure, the NSW Food Authority's home-prepared food guidance is a good start.
No commercial use
SwapHarvest is for households swapping spare goods. It isn't a sales channel for a market stall, a cafe, or a side business. Honest hobby beekeepers and home growers, welcome. Commercial operators, please use a marketplace built for that.
No money, no money-shaped swaps
No cash. No bank transfers. No gift cards. No swapping for credit on another platform. The whole point is good-for-good, in person.
Respect privacy
Listings show suburbs, not addresses. Don't ask other members for personal details beyond what they offer, and don't share screenshots of in-app chats outside the platform.
Report problems
If something feels off (an aggressive message, an inaccurate listing, a member behaving strangely) use the report button or email hello@swapharvest.com. We read every report.
Mark swaps complete
After a swap, mark it done in the app. It is a small signal to the community that the listing has moved on and the other person was good to swap with.
Have fun with it
Swap a lemon for a chat. Leave a few seedlings as a thank-you. The platform works best when it is a little bit generous.
Persistent or serious breaches lead to a friendly nudge first, then a suspended account if it keeps happening. We'd rather a quiet chat than a ban, but the platform stays a swap platform.